Frequently Asked Questions

1. What is your return policy?

We want you to love your purchase. If you're not completely satisfied, you may request a return or exchange within 14 days of receiving your order.

Items must be:

Unworn
Unwashed
In their original condition
With all original tags attached

Please note that return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

For more information, please visit our Refund & Return Policy.

2. What if I haven't received my order?

If your order has not arrived within the estimated delivery timeframe, please contact us at support@kuroteck.com with your order number.

If the issue is due to:

Our responsibility (lost package, shipping error), we will resend your order or issue a full refund.
Customer responsibility (incorrect shipping address, failure to collect the package), additional shipping charges may apply.

3. Why was my payment declined?

Payment may be declined for several reasons:

Incorrect card information
Insufficient funds
Your bank declined the transaction
Card has expired
Billing address does not match your payment method

If the issue continues, we recommend contacting your bank or trying another payment method.

4. Can I use multiple discount codes?

Only one discount code can be applied per order.

Discount codes cannot be combined unless stated otherwise.

5. Can I cancel or change my order?

Orders can only be canceled or modified before they are processed for shipment.

Please contact us as soon as possible at support@kuroteck.com if you need to make changes.

Once an order has been shipped, it can no longer be canceled.

6. How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

If you cannot find the email, please check your spam or junk folder before contacting us.

7. Why did my order arrive in multiple packages?

To ensure faster delivery, orders containing multiple items may be shipped separately.

You may receive multiple tracking numbers, and packages may arrive on different days.

8. My tracking hasn't updated. Is something wrong?

Tracking updates may temporarily pause while your package is:

In international transit
Being processed by customs
Waiting to be scanned by the local carrier

This is normal. Tracking usually updates once the package reaches the next shipping facility.

9. What should I do if an item is missing?

If your order is incomplete, please contact support@kuroteck.com within 7 days of delivery.

Please include:

Your order number
A description of the missing item(s)
Photos of the package received (if applicable)

Our support team will investigate and resolve the issue as quickly as possible.

10. Do you ship worldwide?

Yes.

KUROTECK ships to most countries around the world.

Shipping costs and estimated delivery times are calculated automatically at checkout based on your location.

11. How long does shipping take?

Estimated delivery times are:

United States: 7–15 business days
Canada: 7–15 business days
Europe: 5–12 business days
United Kingdom: 5–12 business days
Australia & New Zealand: 8–18 business days
Rest of the World: 10–20 business days

Please note that customs clearance or local courier delays may occasionally extend these estimates.

12. How can I contact KUROTECK?

If you have any questions, our support team is here to help.

📧 Email: support@kuroteck.com

We aim to respond to all inquiries within 24–48 business hours.