Shipping policy
Shipping Policy
Last Updated: July 2026
At KUROTECK, we are committed to delivering your order safely and as quickly as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom: 5–12 business days
- Europe: 5–12 business days
- Australia & New Zealand: 8–18 business days
- Rest of the World: 10–20 business days
Delivery times are estimates and may vary depending on your location, customs clearance, and local courier services.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
From time to time, KUROTECK may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow up to 72 hours for tracking information to become available.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer.
KUROTECK is not responsible for delays caused by customs clearance.
Incorrect Shipping Address
Please ensure your shipping information is accurate before completing your purchase.
KUROTECK is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately before your order is dispatched.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact our support team.
We will work with the shipping carrier to help locate your package.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review your request and work toward a suitable resolution.
Delivery Issues
Once a package has been marked as delivered by the shipping carrier, KUROTECK is not responsible for stolen or missing packages. We recommend contacting the shipping carrier or your local delivery office if you experience delivery issues.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@kuroteck.com